Truncheon Empire Refund Policy

Refund Statement

Our supporters are incredibly important to us. With your support, we are able to create and maintain a wonderful server that you support. All payments made to us are considered dotations to help us keep these wonderful servers up and running. We may grant you a thank you gift depending on the type of donation you made. Generally, a donation to Truncheon Empire is, like all donations, not refundable. Decisions on refunds will be made on a case-by-case basis after analysis of the particular circumstances of the donation. 

Donations and Refunds

Truncheon Empire will consider a refund in the specific circumstances listed below upon a justified request from the donor: 

  • We may refund your donation if the donation was made unknowingly, for example in a situation where a donation was made with a stolen or lost card.

  • We may refund if you have accidentally entered the wrong amount.

  • We may refund if you have accidentally created a monthly donation whereas your intention was to make a one-off donation. 

  • We may refund in exceptional circumstances.

Refund Terms and Conditions

  • To request a refund of your donation made to Truncheon Empire, please contact us directly and request a refund within 14 days after the date of making the donation. Please take note that if you have received the contents of your thank you gift you will not be eligible for a refund. 

  • We can only issue a refund to the same card or account from which the donation was made. This includes all credit and debit card payments, PayPal, direct debit, and all other payment methods currently available at our website. 

Requesting a Refund

If you wish to request a refund, please contact us directly and provide: 

  • your full name, 

  • the email address provided when making the donation, 

  • your country of residence

  • your phone number,

  • date on which the donation was made,

  • the amount of the relevant donation

  • payment method, and

  • all relevant circumstances justifying your request. 

Upon receipt we will review your request and endeavour to respond to you within four business days. 

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